FREQUENTLY ASKED QUESTIONS
The Answers You Need
Have a question regarding flue pipes? Want to learn more about our store? We’ve compiled a list of some of the most popular questions, accompanied by our answers. If you can’t find what you’re looking for, contact us.
WHAT IS YOUR RETURN POLICY?
You Can Return Within 7 Days of Your Order:
Your rights to return goods are protected under the EU Distance Selling Directive. You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you.
Your refund will be paid within 30 days. All goods returned should be in the same condition as originally supplied. Goods should be unopened, and all packaging in perfect condition. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
IS THERE A WARRANTY ON YOUR PRODUCTS?
About Our Policy
All goods supplied by RHINO Flues come with a manufacturer's warranty of at least 12 months.
RHINO Flues shall provide the Buyer with such information as is required to claim under the manufacturer's warranties. In the event of a claim, the Buyer shall in the first instance contact RHINO Flues customer service department at: sales@rhinoflues.co.uk or Call: 01502 710037.
RHINO Flues does not provide any warranty cover against defects in his own right.
In any event and despite anything contained in these conditions, in no circumstances shall RHINO Flues be liable in contract, tort (including negligence or breach of statutory duties) or otherwise howsoever, and whatever the cause thereof, (i) for any increased costs or expenses (ii) for any loss of profit, business contracts, revenues or anticipated savings, or (iii) for any special indirect or consequential damage of any nature whatsoever.
WHAT ARE THE PAYMENT OPTIONS?
We offer an easy to pay online system for most credit & debit cards, just click on the link to Buy and follow the instructions provided.